Processia enables organizations to efficiently and transparently hand over the maintenance, support and improvements of their 3DEXPERIENCE platform to Processia’s experimented turnkey managed services program.
Processia’s PLM managed services program enables high-availability, reliable and performant systems while continuously improving the end user satisfaction. Key focus is on :
Key Output:
Maintain high-availability and performance on the 3DEXPERIENCE platforms through
Key output:
Record and triage/classification of all tickets within scope of the managed services and bring to resolution through the agreed SLA:
This optional “Managed Application – Upgrade services” stream of the operational phase is intended to keep the customer 3DEXPERIENCE platform up-to-date and aligned with the latest Dassault product roadmap in order to:
Key output:
Implement changes such as improvements, behavior changes or additional functionalities to the 3DEXPERIENCE customer platform through an “agile” approach with monthly deliveries
Key output:
If applicable, support the hand-over of the 3DEXPERIENCE platform maintenance to the customer or to a third party mandated by customer.
Key output:
