Processia enables organizations to efficiently and transparently hand over the maintenance, support and improvements of their 3DEXPERIENCE platform to Processia’s experimented turnkey managed services program.
Processia’s PLM managed services program enables high-availability, reliable and performant systems while continuously improving the end user satisfaction. Key focus is on :
Application managed services
Infrastructure managed services
Regular scheduled systems and 3DEXPERIENCE upgrades
On-going agile application improvements
High-availability guaranteed up-time
Environments hosting redundant in multiple different geography
Experts available around the clock for support and systems restoration
Processia around the globe L1/L2/L3 managed services team footprint
Dedicated support desk and emergency phone number
Efficient response through customer tailored SLAs
Flexible support plans tailored to customer needs
Optional cloud-hosted scalable and secured infrastructure
Real-time infrastructure health check monitoring and live alerts mechanism
3DEXPERIENCE specific monitoring probes
Continuous end-user productivity improvements
Optional “Evolution” stream “sprint” based for continuous improvement
Business prioritized backlog on a monthly basis
Optional scheduled performance and user adoption audits
Integrated continuous PLM upgrades and patches deployment
Optional bi-yearly major release upgrade included in managed services
Latest features roll-out and adoption
Streamlined system hand-over to Processia managed services through team shadowing, hand-over check lists, code/build/knowledge base components hand-over.
Smooth transition and system hand-over to Processia’s managed services
Check-list for hand-over of code, builds, knowledge base, maintenance procedure, design documents, outstanding incidents
Acquire information and implement tools and processes necessary to ensure the managed services operational phase
Implements metrics analysis to identify the proper managed services package tailored to customer needs
Hosted source code and 3DEXPERIENCE environments up and running
Selected managed services plan
Managed infrastructure services
Maintain high-availability and performance on the 3DEXPERIENCE platforms through
Scheduled maintenance activities
Trend analysis and infrastructure scaling
Stable 3DEXPERIENCE platform that exceeds SLA requirements
Automated monitoring with live dashboard and SMS and SMTP alert notifications
Managed application services
Record and triage/classification of all tickets within scope of the managed services and bring to resolution through the agreed SLA:
Experienced L1/L2/L3 managed services support team
Flexible support model
Peak period extensive support
Customer support team extension
Software vendor defect
This optional “Managed Application – Upgrade services” stream of the operational phase is intended to keep the customer 3DEXPERIENCE platform up-to-date and aligned with the latest Dassault product roadmap in order to:
Always run the production activities on a Dassault supported release level
Enable the latest added value platform capabilities
Leverage up-to-date infrastructure and supporting components
Technical upgrade assessment: gap-fit analysis, interfaces/integration assessment, data uplift strategy
Documentation update: use-case registry with upgrade strategy, smoke-test document
Technical upgrade build: solution builds delivered, validated against use-case registry. Compiling JPO and WebApp.
Upgraded application validation: stabilization of application
Implement changes such as improvements, behavior changes or additional functionalities to the 3DEXPERIENCE customer platform through an “agile” approach with monthly deliveries
Prioritized evolutions with SME approval
Analyzed, developed, tested and delivered evolutions
If applicable, support the hand-over of the 3DEXPERIENCE platform maintenance to the customer or to a third party mandated by customer.
Key information transferred to new managed services team and shadowing period executed
The project manager ensures the successful planning and the flawless execution to deliver on time and within budget.
The software developer is involved in the definition, design, implementation, documentation, integration, testing, and support of reliable and reusable software solutions, addressing functional and business requirements alike.
The functional consultant documents the use cases, functional specifications, test plans and scenarios, and supports the customer’s end-users throughout the project implementation and deployment.
The solution architect is responsible for analyzing and translating business information and technical requirements into the architecture and design of the solution.
The system administrator performs the installation, administration and configuration of the required operating system, network servers and PLM related software for the realization of customer projects.
Processia bridges the PLM gaps: end-to-end integrated PLM offerings
Processia is partnering with its industry segment leading customers in their Product Lifecycle Management (PLM) transformation journey. From initial program definition to solution delivery and sustainment, Processia provides an end-to-end integrated PLM services offering