Infrastructure Hosting
Processia implements a cost-efficient, reliable and performant infrastructure as the foundation for the customers’ 3DEXPERIENCE environments. This critical phase includes:
- Customer needs analysis through infrastructure questionnaire and workshop
- Infrastructure hosting strategy definition (on-premise or specific cloud solution)
- Solution compliancy to multiple standards such as FedRamp
- Infrastructure sizing, specifications and costing
- Commissioning of infrastructure through best in class cloud hosting providers
- Robust and scalable installation of a 3DEXPERIENCE platform with rich and relevant documentation
- Integration to the client network and configuration authentication protocol such as SSO through customer active directory
Managed Infrastructure
Processia guarantees the high-availability of customer 3DEXPERIENCE platform through a robust and proven 24/7 maintenance, monitoring and trend analysis schedule.
- 24/7 critical incident management
- Security management & compliance services
- Performance & capacity management
- Database management, monitoring and performance analysis
- Application monitoring through 3DEXPERIENCE tailored probes
- Backup management
- SLA guaranteed up-time and services restoration
Managed Software
Turnkey comprehensive customer support through robust AMS services covering all layers from L1,L2 to L3 and aiming at the continuous improvement and reliability of the 3DEXPERIENCE customer applications.
- SLA guaranteed incident response time
- Global support team for highly responsive around-the-clock incident response
- Flexible support programs for cost-efficiency and tailored to customer needs
- 24/7 web-based self-served service desk with automated dispatching
- 1 800 call-in number for critical incidents and immediate response
- Highly skilled support team dedicated to 3DEXPERIENCE technologies
Integrated PLM Upgrades (option)
By mastering the customer environment, Processia integrates a pre-scheduled PLM upgrade program in a cost-efficient fashion, allowing customers to benefit from the latest available product features and fixes
- Major release upgrade every 2 or 3 years
- Yearly fixpack implementation
- Alignment of upgrade schedule with customer needs and product roadmap
- Risk averse upgrade approach including early changes visibility, impact assessment and customer UAT prior to roll-out