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Application Maintenance and Operational Efficiency

Application Maintenance and Operational Efficiency

When it comes to maintaining PLM solutions, platforms and their interfaces across the wider enterprise and the Digital Thread, AMS and IMS contribute to “keeping the solution current and relevant”.

Managed services contribute to supporting usage, system monitoring and user administration of enterprise applications and in context of their infrastructure landscape. They cover continuous delivery and improvement, from processes, data usage, integration, ongoing business benefit realization, and the deployment of new capabilities through the effective use of DevOps methods and associated automation tools.

Effective AMS operations is not about ongoing firefighting; it involves a combination of ongoing solution stabilization, scalability, flexibility and other continuous improvements.

It is also about customer satisfaction, operational efficiency, budget optimization, year-on-year cost savings, automation, enterprise knowledge management, vendor and supplier management.

Key Benefits

On-time and on-quality delivery

Covering data access security, standards and operating cost monitoring, improvement advisory and effective issue resolution

Waste elimination

Optimizing essential non-value added tasks, automating build and release, towards continuous integration, delivery and deployment with value-driven DevOps

Continuous improvement and assessment

Delivering across multiple support service levels, considering business change implications as well as technical scope for improvement

Knowledge sharing and collaboration

Developing knowledge base about user processes and administration procedures, ensuring the required tools and methods are available

Streamlined and real-time dashboarding

Tracking application usage, from data volume and quality to licensing, issue management, end-user support and knowledge management

Capabilities & Solution Elements

AMS assessment

Continuously assessing service levels and aligning with changing expectations or business requirements, covering scope, service level, delivery, engagement and commercial models

DevOps audit and execution

Implementing the AMS framework includes the ability to seamlessly administrate and deploy application changes to the multiple environments—aligning with the organizational maturity, culture and outsourcing model

Automated testing

Leveraging software-driven testing, monitoring and analysis, in order to optimize DevOps, maintenance, interface and application testing throughout; working with our partner Eggplant

ITIL / ITSM delivery

Leveraging standard operating models, covering how to organize maintenance operations (configuration, change, capacity and release management) and how to deliver technology solutions (strategy, governance, sourcing and vendor management)

Knowledge-Based Engineering and automation

Building methods and tools to be work more efficiently, optimizing essential non-value-added activities, improving how data is gathered, authored, shared, reported across functions and team

Knowledge management

Building a concise, yet effective, “knowledge base” of business practices, processes, apps Q&A, known limitations, future improvement requirements, technical maintenance and support activities, and making it available to the relevant stakeholders


Infrastructure Architecture
Infrastructure Architecture
The infrastructure architect investigates and analyzes the feasibility of the system requirements, develops the targeted system specifications and is responsible for defining the right infrastructure to secure the deployment of the business solution implementation.
Software Development
Software Development
The software developer is involved in the definition, design, implementation, documentation, integration, testing, and support of reliable and reusable software solutions, addressing functional and business requirements alike.
Systems Administration
Systems Administration
The system administrator performs the installation, administration and configuration of the required operating system, network servers and PLM related software for the realization of customer projects.
Solution Architecture
Solution Architecture
The solution architect is responsible for analyzing and translating business information and technical requirements into the architecture and design of the solution.

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