When it comes to maintaining PLM solutions, platforms and their interfaces across the wider enterprise and the Digital Thread, AMS and IMS contribute to “keeping the solution current and relevant”.
Managed services contribute to supporting usage, system monitoring and user administration of enterprise applications and in context of their infrastructure landscape. They cover continuous delivery and improvement, from processes, data usage, integration, ongoing business benefit realization, and the deployment of new capabilities through the effective use of DevOps methods and associated automation tools.
Effective AMS operations is not about ongoing firefighting; it involves a combination of ongoing solution stabilization, scalability, flexibility and other continuous improvements.
It is also about customer satisfaction, operational efficiency, budget optimization, year-on-year cost savings, automation, enterprise knowledge management, vendor and supplier management.
Covering data access security, standards and operating cost monitoring, improvement advisory and effective issue resolution
Optimizing essential non-value added tasks, automating build and release, towards continuous integration, delivery and deployment with value-driven DevOps
Delivering across multiple support service levels, considering business change implications as well as technical scope for improvement
Developing knowledge base about user processes and administration procedures, ensuring the required tools and methods are available
Tracking application usage, from data volume and quality to licensing, issue management, end-user support and knowledge management
Continuously assessing service levels and aligning with changing expectations or business requirements, covering scope, service level, delivery, engagement and commercial models
Implementing the AMS framework includes the ability to seamlessly administrate and deploy application changes to the multiple environments—aligning with the organizational maturity, culture and outsourcing model
Leveraging software-driven testing, monitoring and analysis, in order to optimize DevOps, maintenance, interface and application testing throughout; working with our partner Eggplant
Leveraging standard operating models, covering how to organize maintenance operations (configuration, change, capacity and release management) and how to deliver technology solutions (strategy, governance, sourcing and vendor management)
Building methods and tools to be work more efficiently, optimizing essential non-value-added activities, improving how data is gathered, authored, shared, reported across functions and team
Building a concise, yet effective, “knowledge base” of business practices, processes, apps Q&A, known limitations, future improvement requirements, technical maintenance and support activities, and making it available to the relevant stakeholders