By Lionel Grealou
Deciding and planning the next PLM platform upgrade is critical to both short- and long-term business scalability and adaptability. Short-term benefits include access to recent enhancements and capabilities. Long-term benefits include ongoing learning, experimentation, stability and technical alignment. This includes opportunities to adopt latest industry best practices and also influence the content of future releases.
Various business related and technical perspectives come into play when assessing the need and timing for PLM upgrades; most decision criteria includes the following considerations:
Juggling between multiple requirements, product development projects, internal and other externally facing improvement initiatives is a typical operational dilemma of any businesses. Keeping the enterprise aligned with effective and efficient processes and tools is part of the continuous improvement portfolio. With any of such initiatives, the key is always to balance business return of investment with the time to benefit and implementation complexity.
Different upgrades often bring different tangible benefits based on scope and scale of the change. Understanding how to such value will be delivered is critical to build the initial business case.
Looking at business value includes considering risk mitigation, cost reduction and avoidance. Doing nothing or postponing an upgrade can surely also have a cost: from ongoing and potentially rising maintenance to extend the shelf-life of aging solution beyond a certain point.
Delaying upgrade can impact the ability to scale (to more with the same) or expand operations. Timely change can have different implication to how the organization learns and adjust to a new solution. Adopting change, and effectively adjusting to it, can bring a certain competitive edge over competition when rightly positioned.
The bigger the upgrade is, the more executive and financial justification is typically required. Build the case for such investment can be time consuming if not integrated as part of a continuous improvement roadmap.
Both infrastructure-as-a-service (IaaS) and software-as-a-service (SaaS) bring new opportunities for managed maintenance and associated commercial models. It is important to assess short- vs long-term value engagement with such models, including the practicality of transitioning and managing such operational models: controlling ongoing operational efficiency and potential disruption levels.
External forces can bring either opportunities or treats to operations and across the extended enterprise: from adopting new technologies and operating models, to adapting to new legislation or responding to competitive change.
The most prominent example of unforeseen external disruption relates for instance to the Covid pandemic with the imposed requirement for the whole business to operate remotely.
Are organizations remaining effective in such context, and how does this situation affect their ability to collaborate, innovate, or simply “keep the lights on” with their existing product development operations? Is this situation, perhaps more than ever organizations should consider upgrading their digital platforms to prepare for the “next normal”; there are also opportunities to innovate and improve their operating model during uncertain times to emerge stronger on the other side of the crisis.
Preparing and planning upgrades brings invaluable insight about how the business can leverage new capabilities and other operational improvements. This implies defining and validating a number of assumptions and dependencies:
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